COVID 19 INFORMATION FOR OUR PATIENTS
Your Face Aesthetics aims to continue to provide exemplary care at this time with the evolving situation around the Coronavirus (COVID-19), the safety of patients and staff being paramount. We want to reassure our current and potential patients that we are taking the developing situation very seriously and following the guidance from the Department of Health and Health Care Improvement Scotland. We have implemented specific measures to help protect our patients, clinicians and staff as follows.
Patients Measures include:
• Calls to assess and screen all patients booked in for future appointments
• Additional telephone screening questionnaires 24 hrs prior to an appointment
• Virtual Consultations for all patients to minimize face to face contact
• Only patients who are asymptomatic should attend.
• Advising patients to attend appointments on their own (unless they need assistance).
• Encouraging patients to stay in the car or away from the clinic while waiting
• All patients to use hand gel upon arrival
• All patients to keep their personal belongings in a designated area in treatment room
• Maintaining a safe distance between patients and staff in waiting area
The Staff are following protocols and associated checklists to minimise potential COVID-19 transmission:
• We use the appropriate level of Personal Protective Equipment (PPE), in line with the latest guidance from Public Health Scotland.
• Good hand & respiratory hygiene; keeping hands away from face when wearing any face protection.
• Declaring all COVID-like symptoms, however mild.
• Wherever possible, reducing transmission risk between different areas ( e.g. all staff to utilise the phone system instead of entering clinical areas, All staff maintaining strict infection control protocols before and after every patient contact, Cleaning of all points of contact by patients before and following examination, additional daily cleaning services)
• Social distancing (2 metres) inside and outside of clinical areas e.g. during work breaks & when in communal areas.
• Understanding the risk of surface contact transmission and frequently cleaning any shared equipment e.g. mobile phones, desk phones and other communication devices, tablets, desktops, keyboards etc
We apologise to all who are inconvenienced and please understand that this is in the national interests. The situation is being reviewed daily by Dr Heather Muir BDS, MSc who shall make changes based on available advice and recommendations. We are open Mon-Fri and we shall continue to take phone calls & emails.
Like yourselves, we are hopeful that with all measures being taken collectively the pandemic will come under better control and permit us to function more normally